How to Top Up Credits
How to top up Homeday credits through the Credits & Packages menu, step by step, with tips before topping up, how to check your credits, and how to fix it when credits don't appear after topping up.
Quick Summary
- If you want to use certain features on Homeday, such as promoting a listing, boosting a listing, or using services related to credits, you can top up credits through your account Dashboard.
- Credits on Homeday help users manage their listings more easily, especially those who want to increase the chances of their listings being seen or make use of the packages the system supports.
This article walks you through how to top up Homeday credits step by step. It is ideal for property owners, agents, or any user who wants to add credits to use the various features on the website.
How to Top Up Homeday Credits
Step 1: Sign in and go to the “Credits & Packages” menu
Start by visiting the Homeday website and clicking “Sign In”, then log in with the account you registered with, such as Google, Facebook, phone number, or Email.
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Once you have signed in successfully, go to the Dashboard and select the “Credits & Packages” menu. This menu is used to view your remaining credits, choose a package, top up credits, or manage credits associated with your account.
Step 2: Choose the amount of credits or the package you want
On the “Credits & Packages” page, select the amount of credits or the package you want to top up from the options the system displays.
Before choosing a package, we recommend reviewing all the details, such as the number of credits, the price, the usage conditions, and the package validity period, if specified.
If you want to use credits to promote your listings, you should estimate how many listings you plan to use them on and choose a package that suits your own usage.
Step 3: Make the payment, then check the credits in your account
After selecting the amount of credits or the package you want, follow the payment steps specified by the system.
Once the payment is complete, return to the “Credits & Packages” menu to check your remaining credits again and make sure the credits have been added to your account.
If your credits still don't appear after topping up, or the credit balance doesn't match what you selected, we recommend checking your payment receipt and reporting the issue or contacting the Homeday team to help investigate.
What should you prepare before topping up credits?
Before topping up Homeday credits, we recommend preparing your information and reviewing the details in advance so the transaction goes smoothly.
The things you should prepare include:
- A Homeday account you can sign in to
- A payment method that is ready to use
- The package or amount of credits you want to top up
- The listing details you want to apply the credits to
- A payment receipt, in case the system or payment channel requires it for further verification
If you're topping up credits to use for promoting listings, plan ahead which listings you will apply the credits to and during which period you want to increase their visibility.
Missions That Earn Free Credits
For new users, we recommend checking out the “Getting Started Mission to Claim Free Credits” menu on the Dashboard.
This mission is ideal for those who want to fully set up their account. The system will have you complete the required steps, such as filling in your account information completely and verifying your identity in the ways the system specifies.
Once all 4 steps are completed, the user will receive 50 credits to start using the relevant features on Homeday. Together with the free credits earned from registering and posting your first listing, you'll have a total of 100 credits.
What can you do after topping up credits?
After successfully topping up credits, you can use them with the various features the system supports.
The related menus on the Dashboard include:
- Credits & Packages, for checking your remaining credits
- Promote Listing, for using credits to increase the chances of your listing being seen
- My Listings, for selecting the listing you want to manage
- Listing Statistics, for viewing the results after using credits or promoting a listing
- Listing Status, for checking whether a listing is still published
If you want your listing to have a better chance of reaching interested viewers, you can use your credits to promote the listing according to the options the system supports.
What to do if credits don't appear after topping up?
If your credits still don't show up in your account after topping up, we recommend checking the following first:
- Whether the payment was successful
- Whether you topped up with the correct Homeday account
- Whether the amount or package you selected matches the transaction
- Whether the system needs time to verify the transaction
- Whether you have kept the payment receipt
If your credits still haven't appeared after checking, we recommend reporting the issue or contacting the Homeday team with the relevant details, such as the date and time you topped up, the amount paid, the payment channel, and the payment receipt, so it can be checked more quickly.
Recommended Search Terms in This Article
If you want to see other guides related to using Homeday, you can use the search box on the website.
Try searching with simple terms, such as:
- top up credits
- Credits & Packages
- promote listing
- boost listing
- credits not appearing
- my listings
- listing statistics
- report an issue
Searching with short terms helps you find related articles or guides more easily, especially if you want to top up credits or use credits with your listings on Homeday.
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Summary
Topping up Homeday credits can be done through the Dashboard by signing in and going to the “Credits & Packages” menu, then choosing the amount of credits or the package you want, completing the payment, and checking the remaining credits in your account.
Before topping up credits, we recommend reviewing the package details and planning which listings you will use the credits on, especially if you want to promote a listing to increase its chance of being seen.
If you're a new user, don't forget to check the “Getting Started Mission to Claim Free Credits” menu, because once you complete your information and verify your identity across all 4 steps, you'll receive 50 credits to get started.
Frequently Asked Questions
Sign in to Homeday, then go to the “Credits & Packages” menu, choose the amount of credits or the package you want, follow the payment steps, and check your remaining credits after the transaction is successful.
You can top up credits from the “Credits & Packages” menu on your account Dashboard.
Credits can be used with the various features the system supports, such as promoting a listing, boosting a listing, or using services related to increasing a listing's visibility.
Check whether the payment was successful, whether you used the correct account, and keep your payment receipt. If the credits still don't appear, we recommend reporting the issue or contacting the Homeday team to investigate.
New users can go to the “Getting Started Mission to Claim Free Credits” menu on the Dashboard. If you complete your information and verify your identity in the ways the system specifies across all 4 steps, you'll receive 50 credits.
You should check the amount of credits you need, the package that suits your usage, your payment method, and the listings you want to apply the credits to before making the transaction.
You don't have to use them right away. You can check the remaining credits in your account and use them with the relevant features when you're ready, according to the system's conditions.