How can I contact the Homeday team?

You can contact the Homeday team by phone at 090-916-9993, by email at hello@homeday.co.th, via the LINE Official Account @Homeday, or through the contact form on the website.

Help & Support

How to Report a Problem and Contact the Homeday Team

How to report a problem on Homeday for users who cannot sign in, whose credits did not arrive, who cannot post a listing, whose listing is not showing, or who cannot edit their information, including contact channels and the details to prepare before reporting an issue.

Quick Summary

If you run into a problem while using the Homeday website, such as being unable to sign in, unable to register, failing identity verification, topping up credits that never arrive, being unable to post a listing, a listing not showing up, or being unable to edit your information, you can report the issue for the Homeday team to look into.

Reporting a problem with complete information helps the team investigate faster and reduces back-and-forth requests for details, such as a description of the problem, the page where it happened, your account email, your phone number, screenshots, or proof of payment when the issue involves credits.

This article walks you through how to report a problem on Homeday in an easy-to-follow way, along with the channels for contacting the team and advice on what information to prepare before reporting an issue.

How to Report a Problem on Homeday

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Step 1: Identify the problem you encountered

Before reporting a problem, we recommend first checking where it occurred, for example:

The sign-in page
The Dashboard page
The My Listings menu
The Credits & Packages menu
The Listing Status menu
The Listing Statistics menu
The credit top-up process
The listing posting or editing process

If you still cannot sign in, note down the details of the problem, such as any error message the system shows or the step where you got stuck.

Step 2: Prepare your information and supporting evidence

Before submitting a problem report, prepare complete information so the team can investigate more easily.

The information you should prepare includes:

Your account username
The email or phone number used to register with Homeday
The type of problem you encountered
The approximate date and time the problem occurred
The menu or page where the problem occurred
Details of what you did before the problem occurred
Any error message the system displayed, if any
Screenshots
Proof of payment, if the problem involves credits or packages
The listing link, if the problem involves a listing

For example, if you topped up credits but they never arrived, you should attach the proof of payment, the amount, the date and time, and the email of the account that received the credits.

Step 3: Contact the Homeday team through a convenient channel

Once you have all the information ready, submit your problem report through one of the contact channels Homeday supports, such as phone, email, the LINE Official Account, or the contact form on the website.

When reporting a problem, we recommend clearly stating what the problem is, which menu it occurred in, what step you got stuck on, and what you would like the team to look into.

An example message you can use to report a problem:

"I topped up credits but they still haven't arrived. The account I use is [email], I topped up on [date/time] for an amount of [amount], and I have attached the proof of payment. Could the team please look into this for me?"

After submitting your report, we recommend waiting for the team to get back to you and periodically checking the email, phone number, or channel you used to report the problem.

How Can You Contact the Homeday Team?

If you would like to ask a question or report a usage problem, you can contact the Homeday team through several channels.

1. Contact by phone

If you need urgent information or would like to speak with the team directly, you can contact Homeday by phone.

Phone number: 090-916-9993 Business hours: every day, 9:00 - 18:00.

This channel is suitable for matters that need a quick answer, such as questions about posting a listing, topping up credits, using your account, or problems you would like the team to help check initially.

2. Contact by email

If you need to report problem details, attach evidence, or send information to be reviewed, you can contact the team by email.

Email: [email protected]

The email channel is suitable for matters that require supporting attachments, such as proof of payment, screenshots, listing links, account details, or problem information that needs to be explained step by step.

Examples of matters well suited to email include:

Credits not arriving after a top-up
A listing not showing up
Failed identity verification
Being unable to edit a listing
Needing to attach screenshots of a problem
Wanting the team to review your account or listing information

3. Contact via the LINE Official Account

If you would like to chat with the team, you can contact Homeday through the LINE Official Account.

LINE Official Account: @Homeday

This channel is suitable for users who prefer to chat, ask about usage steps, or send basic information for the team to check.

For issues that require checking an account, listing, or credits, we recommend preparing all the information before starting the chat, such as the email used to register, phone number, listing link, and screenshots of the problem.

4. Contact via the form on the website

If you are on the Homeday website and want to send a message to the team, you can go to the "Contact Us" page and fill in the form as required by the system.

This channel is suitable for sending general questions or details for which you would like the team to contact you back.

Before submitting the form, fill in all the required information, such as your name, email, phone number, and details of your question, so the team can contact you back or help investigate more easily.

What Kinds of Problems Should Be Reported to the Team?

If a problem affects the use of your account, listings, or credits, you should report it directly to the team for review.

Examples of problems you should report include:

Being unable to register
Being unable to sign in
Being unable to reset a forgotten password
Failed identity verification
Being unable to post a listing
A listing not showing up
Being unable to edit a listing
Being unable to close or hide a listing
Credits not arriving after a top-up
The system not working as selected after using credits
Being unable to promote or boost a listing
Listing statistics not showing
Incorrect account information
Finding a listing or data that looks abnormal on the website

For minor issues, such as incomplete listing information or unsuitable photos, you may start by editing the listing yourself first. But if the system does not let you edit it as usual, you should report the problem for the team to help investigate.

What Should You Check Yourself Before Reporting a Problem?

Before submitting a problem report, we recommend doing some basic checks first, in case the issue can be fixed right away without waiting for the team.

Things you should try checking include:

Whether your internet is working normally
Whether you signed in with the correct account
Whether the email or phone number matches the account you registered with
Whether you have refreshed the website page
Whether you have tried signing out and signing back in
Whether you have tried a different device or browser
Whether you selected the correct menu
For credit issues, whether the payment was completed successfully
For listing issues, whether you have checked the listing status in the "Listing Status" menu

If you have done the basic checks and still cannot fix it, prepare your information and submit a problem report for the team to investigate further.

Which Contact Channel Should You Choose?

If you need a quick answer or have a short question, we recommend contacting us by phone or via the LINE Official Account.

For matters that require attaching evidence, such as credits not arriving after a top-up or a problem with a listing, we recommend using email or the contact form on the website, since you can attach details and explain the problem more fully.

If you are still unsure which channel to use, start with whichever is most convenient, and prepare a clear description of the problem before sending your message.

Sample Messages for Contacting the Homeday Team

If you want to report a problem, you can adapt the following sample message.

"Hello, I would like to report a problem using Homeday. The account I use is [email or phone number]. I encountered a problem with [describe the problem] in the [menu name] menu on [approximate date/time]. I have attached screenshots and the relevant information. Could the team please look into this for me?"

For a credit issue, you can write in more detail, for example:

"Hello, I topped up credits but they still haven't arrived. The account I use is [email], I topped up the credits on [date/time] for an amount of [amount], and I have attached the proof of payment. Could the team please look into this for me?"

What Should You Do After Reporting a Problem?

After submitting your problem report, we recommend keeping your evidence and monitoring the contact channel you provided.

Things you should do next include:

Keep the relevant screenshots or evidence
Check your email, phone, or LINE in case the team gets back to you
Avoid sending the same information across too many channels if you just reported it recently
If you have additional information, send it in the same message thread so the team can follow up more easily
Recheck the status of your account, listing, or credits again after it has been fixed

If the problem involves a listing, such as a listing not showing up or being unable to edit a listing, after the team has helped investigate, we recommend going back to check the "My Listings" and "Listing Status" menus again.

If the problem involves credits or packages, go back and check the "Credits & Packages" menu.

Summary

Reporting a problem with Homeday should start by identifying the problem you encountered, preparing complete information and evidence, and then contacting the team through a convenient channel, such as phone, email, the LINE Official Account, or the contact form on the website.

The information you should clearly provide includes your account, the type of problem, the menu where it occurred, the date and time, details of what you did before the problem occurred, screenshots, and proof of payment if it involves credits or packages.

The more complete the information you provide, the faster the team can investigate, the fewer repeated requests for details, and the more precisely the problem can be resolved.

Frequently Asked Questions

Identify the problem you encountered, prepare your account information, problem details, screenshots, or relevant evidence, and then submit the report through the contact channel or problem-reporting menu that Homeday supports.

You can contact the Homeday team by phone at 090-916-9993, by email at [email protected], via the LINE Official Account @Homeday, or through the contact form on the website.

You can contact us by phone every day from 9:00 to 18:00.

You should prepare the email or phone number used to register, problem details, the menu where the problem occurred, the date and time, screenshots, the listing link, and proof of payment if it is a credit-related problem.

You should provide the email of the account that received the top-up, the date and time of the top-up, the amount, the payment channel, and attach the proof of payment so the team can investigate faster.

First check the listing status in the "Listing Status" menu. If the listing still isn't showing or the status is abnormal, we recommend reporting the problem and attaching the listing link and screenshots.

Yes. If you cannot sign in and resetting your password does not work, you can report the problem and provide the email or phone number used to register, along with the error message the system displays.

Yes, you can contact us via the LINE Official Account @Homeday. It is suitable for asking questions or reporting basic problems.

After reporting a problem, you should monitor your reply channels, such as email, phone, or LINE, and keep the relevant evidence in case the team needs additional information.

If you don't provide complete information, the team may need to ask for more details, which makes the investigation take longer. We recommend attaching complete details and evidence from the start.