If credits are not added after topping up, or if you topped up the wrong account, it is recommended to first check that the payment was successful and that you are logged in with the correct account. Then, prepare the payment slip, date, time, amount, email or phone number used for registration, the number of credits or package topped up, and a screenshot of the credit page. Contact the team via LINE Official: @Homeday for investigation and action according to the system's conditions.
